![]() ![]() If you have not yet managed to resolve the issue with the keypad, then it is a good time to contact their support team. Note! This time is sure to use the User Manual during installation so you’ll be sure that everything is okay, or GO HERE and look for all Schlage keypad locks and their installation manuals. Now you’ll need to uninstall the lock and then reinstall it again (this time properly). But if this isn’t the case, there is a chance that your installation process isn’t complete and that there are some unlocking problems ahead. If it turns out it retracts, then the installation process is complete. You can check if your Schlage lock installation is working normally by rotating the thumb turn down. So, if the steps above didn’t help you fix this problem, there is a chance that the lock isn’t installed properly. If your Schlage lock won’t unlock after you have entered the code correctly, it could mean that the latch isn’t working properly, and the cause of this is incorrect installation. Check That Your Lock Is Correctly Installed When doing this process, make sure to tighten all connections so that this problem does not happen again. If that is the case, you’ll need to re-install the device. It may happen that there may be some loose wire. Try to figure out whether there is a loose connection or not on your device. After that, the device will reset, and you’ll notice a green light and a beep signal that is coming from the device. ![]() Then make sure to press and hold the Schlage button for 10 to 15 seconds. That way you’ll restore the settings on your keypad to their original state.įor that, you’ll need to disconnect the batteries from the device manually. The next step is to try and reset your keypad to original (factory) settings. When you’re done, your Schlage keypad will start working. Lastly, use the smart hub’s settings, and make sure to re-add the device on your smart hub. Now you’ll need to add new batteries back on. If this is the case, then you will need to manually remove the Schlage keypad from your smart hub’s devices.Īfter you’re done, be sure to remove the batteries from the keypad. If you have some smart devices in your home and you are using a smart hub, there is a chance that they are affecting (bugging out) your keypad. So if you’ve checked that the User Code that you entered is correct, but the lock is not working, then move on to the next step. While this is rarely the real reason why your Schlage keypad lock won’t unlock, we need to emphasize and verify that you entered the correct password. Ensure You’re Entering a Correct User Code There are a lot of bugs and errors that smart devices and gadgets have, so it’s nothing new. In the next chapter, we’ll explain everything about this issue and how you can fix it in no time. ![]() You don’t need to worry if you are also the one who is facing this problem. How to Troubleshoot a Schlage Keypad Lock That Don’t Work
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